Jennifer Blatz Design | User Experience Designer

Athena Restaurant initiative

Exploration of UX discovery and development of a restaurant ordering process on a tablet device.
Booking an online appointment

Designing and presenting the value of creating a better customer experience for veterinary hospitals.
Community Coalition

Redesigning and making the website mobile friendly for a community outreach organization in Los Angeles.

Personas

Customer personas for Athena Restaurant initiative were created based on interviews and surveys.
Sketching user interface

Rough, hand-drawn sketches of the menu design explore concepts and facilitate communication.
Annotated wireframe

Wireframe created in InDesign describing the functionality and the User Interface (UI) for a mobile app
Competitive analysis

Comparison and benchmarking of similar mobile apps, and researching the pros and cons of each for analysis
Storyboard for app

The hand-drawn and color-accented (in Photoshop) storyboard illustrates a user scenario for a mobile app.
Service design blueprint

Led a service design blueprint workshop to map out the customer interactions with the company.
Workshop fascilitation

Analysis and synthesis of data, like this scenario of working with results from a remote online study.
Report research findings

Administor, analyze and report results of an online terminology study. Also provide recommendations on content
Research in a lab

Conduct a variety of research in a lab setting including empathy interviews, usability tests and card sorting.
Use case scenarios

Based on accumulated customer data, these use cases describe the user's top priorities and needs.
Usability testing

Usability reviews with users helps to get early feedback on things like fuctionality, wording and design.
Ethnographic research

Observing and interviewing users through contextual inquiry provides rich insight in to their world.